Cookie policy

COOKIES POLICY

This policy is provided in compliance with article 22.2 of Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), following the criteria set out in the Spanish Data Protection Agency's Guide on the use of cookies.

1. Controller

FLATGUEST TURISMO, S.L., Tax ID B-76350727, with registered office at Avenida Alcalde José Ramírez Bethencourt, 13 - 35004 Las Palmas de Gran Canaria, Spain, e-mail info@ftsl.pro.

2. What are cookies?

A cookie is a file downloaded onto your device when you access certain websites. Cookies make it possible, among other things, to store and retrieve information about a user's browsing habits or their device and, depending on the information they contain, they may be used to recognise the user and improve the service offered. This policy also applies to other tracking technologies with equivalent functions, such as pixels, device identifiers or browser local storage.

3. Types of cookies

By who manages them: first-party cookies, sent from equipment or a domain managed by the website owner, and third-party cookies, sent from equipment or a domain managed by another entity.

By duration: session cookies, which are deleted when the browser is closed, and persistent cookies, which remain stored for a set period.

By purpose:

- Technical or strictly necessary cookies: they enable browsing and the use of the basic functions of the site, such as identifying the session, keeping the items in the booking process, managing payment, ensuring security and remembering the choice made in the cookie panel. They are essential to provide the requested service and do not require consent.

- Preference or personalisation cookies: they remember options such as language, currency or the region from which the site is accessed.

- Analytics or measurement cookies: they make it possible to quantify the number of users and analyse, in aggregate form, how they use the website, in order to improve our services.

- Advertising and behavioural advertising cookies: they manage advertising spaces and display ads tailored to the user's browsing profile.

- Social media cookies: they allow interaction with content from third-party platforms. Their use and the information collected are governed by the privacy policy of the relevant platform.

4. Cookies used on this website

This website uses first-party technical cookies that are necessary for the operation of the booking engine and the contracting process, as well as preference cookies to remember the selected language and currency. In addition, and only with your consent, analytics cookies and, where applicable, third-party advertising cookies are used.

An up-to-date list of the cookies installed, indicating their owner, purpose and retention period, is available in the cookie settings panel accessible from the notice displayed when you access the website and from the link permanently available in the footer.

5. Legal basis and consent

Technical or necessary cookies are used on the basis of the legitimate interest in providing the service expressly requested by the user and are exempt from the consent requirement. All other cookies are installed only if the user gives consent through a clear affirmative action in the settings panel.

Consent may be given globally, refused in full or configured by category. Refusing non-essential cookies is as easy as accepting them and does not restrict access to the content of the website.

6. How to withdraw consent or change your preferences

You may withdraw your consent or change your preferences at any time through the cookie settings panel available in the footer. Withdrawal of consent does not affect the lawfulness of processing carried out beforehand.

You may also allow, block or delete the cookies installed through your browser settings:

- Google Chrome: support.google.com/chrome
- Mozilla Firefox: support.mozilla.org
- Microsoft Edge: support.microsoft.com
- Safari: support.apple.com

7. Warning about deleting cookies

You may delete and block all cookies from this site, but in that case some functions may not be available or the quality of your browsing experience may be affected.

8. Recipients and international transfers

Information obtained through third-party cookies is processed by the relevant providers in accordance with their own privacy policies. Where those providers process data outside the European Economic Area, the transfer is covered by an adequacy decision of the European Commission or by the Standard Contractual Clauses approved by it.

9. Rights

You may exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to info@ftsl.pro, and lodge a complaint with the Spanish Data Protection Agency (www.aepd.es). Further information is available in our Privacy Policy.

10. Updates

This Cookies Policy may be amended when the cookies used or the applicable legislation change. Periodic review is recommended.

Last updated: 16 August 2026.