GENERAL BOOKING CONDITIONS

These conditions govern the contracting of accommodation services in holiday or tourist-use dwellings marketed by FLATGUEST TURISMO, S.L. (Tax ID B-76350727, Avenida Alcalde José Ramírez Bethencourt, 13, 35004 Las Palmas de Gran Canaria, Spain, info@ftsl.pro, +34 744 790 472). Acceptance of these conditions is essential in order to complete a booking. Guests must be of legal age and have sufficient legal capacity to enter into a contract.

PRICES

Prices are shown in euros and include the applicable indirect taxes. Any charges, taxes or additional services not included are expressly detailed before the booking is confirmed. The applicable price is the one in force at the time of confirmation.

BOOKING CONDITIONS

To confirm a reservation, 20% of the total amount must be paid in advance at the moment of booking and the remaining 80% no later than 7 calendar days before the arrival date.

The booking is deemed to be concluded when the client receives confirmation by e-mail. Failure to pay within the stated deadlines entitles the company to cancel the booking.

CANCELLATION CONDITIONS

In the event of cancellation, the following penalties apply:

- If you cancel or modify the booking up to 7 days before the arrival date, 100% of the booking amount will be fully refunded.

- If you cancel or modify the booking later than 7 days before the arrival date, or in the event of a no-show, no refund will be made.

There will be no refund if the client voluntarily leaves the accommodation before the end of the booked stay.

Refunds are made using the same payment method used for the booking.

RIGHT OF WITHDRAWAL

In accordance with article 103.l) of Royal Legislative Decree 1/2007 of 16 November approving the consolidated text of the General Law for the Defence of Consumers and Users, the right of withdrawal does not apply to contracts for accommodation services other than for residential purposes where a specific date or period of performance is provided for. Cancellation of the booking is therefore governed exclusively by the cancellation conditions set out above.

CHECK IN / CHECK OUT

It is very important to provide arrival details, such as flight number, means of transport used to reach the apartment or any other information required for the correct coordination of the key handover, at least 24 hours before arrival, as the buildings have no reception desk. The client will be welcomed personally at the apartment on arrival or will be informed how to access it independently where a self check-in system is available.

Check-out must take place before 12:00 noon. If the apartment is vacated between 12:00 and 15:00 a surcharge of 30% of the daily rate will apply; if it is vacated after 15:00 the surcharge will be 50% of the average daily rate.

TRAVELLER REGISTRATION

In compliance with Royal Decree 933/2021 of 26 October and public security legislation, all guests aged fourteen or over staying in the property are required to provide the identification data requested and to present their identity document or passport at check-in. Refusal to provide such data prevents the handover of the keys and entitles the company to terminate the contract with no right to a refund.

TERMS OF THE TOURIST-USE DWELLING RENTAL CONTRACT

1. ACCEPTANCE.- The client accepts the following conditions for the occupation of the tourist-use dwelling for the period, amount and occupants covered by this contract.

2. FURNISHINGS AND EQUIPMENT.- The client assumes responsibility for the upkeep of the dwelling, furniture and equipment as found on arrival, and undertakes to leave everything in the same condition on departure, returning the keys. Any damage must be reported immediately so that it can be replaced or the established amount paid.

3. OCCUPANTS.- The client may only accommodate the maximum number of people specified in the property description.

4. NEIGHBOURS.- All occupants undertake to respect the neighbours of the building and nearby houses, avoiding disturbing noise and music at inappropriate volumes. The company reserves the right to terminate this contract with immediate effect and without compensation in the event of a serious breach of these rules.

5. CLEANING.- The dwelling will be made available to the client duly cleaned. The client undertakes to leave it in a reasonable state of cleanliness, free of rubbish and food waste.

6. PROHIBITIONS.- The following are expressly prohibited:

- Assignment and subletting, in whole or in part, of the dwelling covered by this contract.

- Keeping any pets.

- Smoking or consuming harmful substances inside the dwelling.

- Holding parties or events in the dwelling.

- Copying the keys or changing the lock of the dwelling.

7. SECURITY DEPOSIT.- The client may be asked for a security deposit. This deposit will be refunded in full on departure, except where damage to the dwelling, furniture or equipment is detected, or in situations of extreme dirtiness or accumulated waste. The cost of restoring the dwelling to the condition it was in on arrival will be deducted from the deposit. Whether or not a deposit is requested, the client declares themselves responsible for any loss of or damage to the furniture and equipment present at check-in, and undertakes to replace them or to bear the cost of repair or purchase of an equivalent item.

8. DEPARTURE.- The client undertakes to vacate the dwelling and return all keys before 12:00 noon on the day of departure, unless expressly authorised otherwise. If the dwelling is not vacated, the client shall pay a daily amount equal to twice the contracted daily rate, as well as any claims for damages brought by other clients with confirmed bookings.

CHANGES MADE BY THE COMPANY

Should the accommodation be unavailable for unforeseen reasons not attributable to the company, the company will provide the client with alternative accommodation of equal or superior characteristics, with no refund by either party. Where this is not possible, the client shall be entitled to a full refund of the amounts paid.

FORCE MAJEURE

Neither party shall be liable for failure to perform its obligations where such failure is due to force majeure, understood as unforeseeable or unavoidable events beyond its control.

DATA PROTECTION

The personal data provided during the booking process is processed by FLATGUEST TURISMO, S.L., as data controller, for the purposes of managing the booking and the stay, complying with legal obligations regarding traveller registration and reporting and invoicing and, where applicable, sending commercial communications subject to prior consent, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 of 5 December (LOPDGDD). The client may exercise their rights of access, rectification, erasure, objection, restriction of processing and portability, and withdraw their consent, by writing to info@ftsl.pro, and may lodge a complaint with the Spanish Data Protection Agency. Full information is available in the Privacy Policy published on this website.

COMPLAINTS AND DISPUTE RESOLUTION

Clients may submit any complaint to info@ftsl.pro or to the postal address indicated. Official complaint forms are available to clients. Please note that the European Online Dispute Resolution platform ceased operating on 20 July 2025 and is no longer available.

APPLICABLE LAW AND JURISDICTION

This contract is governed by Spanish law and by the tourism regulations of the Autonomous Community of the Canary Islands. Where the client is a consumer, the competent courts shall be those determined by the applicable consumer legislation; in all other cases, the parties submit to the Courts and Tribunals of Las Palmas de Gran Canaria.

Last updated: 16 August 2026.